About Me
Computer engineer from Florida International University with 6+ years of hands-on IT experience. Currently working as a Service Desk Technician II at Compass MSP, providing end-user support, troubleshooting complex systems, and maintaining servers, networks, and Office 365 environments. I work in a hybrid MSP setting, supporting Windows and macOS devices, managing Active Directory and VPN services, and assisting with security remediation, backup solutions, and project implementations across client environments.
Outside work, I run containerized services on my VPS and build Python automation tools. My projects include Dante audio channel assignment, job posting monitors, and embedded systems. I also hold certifications in Digital Forensics.
Education
Bachelor of Science in Computer Engineering
Florida International University - College of Engineering & Computing | Graduated: April 2026
Focus Areas: Computer Systems, Networks, Digital Design, Embedded Systems, Data Structures, Operating Systems, Logic Design, Microprocessors, Signal Processing
Associate of Arts - Computer Engineering
Miami Dade College | Graduated: December 2021
Skills
Programming & Scripting
Data Analysis & Visualization
Infrastructure & DevOps
IT & Systems
Experience
Service Desk Technician II
Compass MSP | December 2025 - Present
- Provide end-user support through helpdesk tickets, calls, and onsite visits in a hybrid MSP environment
- Troubleshoot Windows and macOS systems, VMs, servers, Dell/HP hardware, and complex network issues
- Support and administer Office 365, Exchange, Active Directory, DNS, VPN, and SonicWALL firewalls
- Maintain servers, switches, routers, and backup/disaster recovery systems to ensure peak performance
- Assist lead engineers with project deployments while implementing security best practices and remediation
- Utilize MSP tools such as ConnectWise, LabTech, and ESET to monitor and manage client environments
IT Specialist / L3 Support
Imagesound Group | July 2022 - October 2025
- Provided IT support for global infrastructure, networks, desktops, servers, email, and telecoms systems
- Managed data center operations, security processes, and system patching/upgrades
- Delivered software and services training and managed rollout of new versions
- Oversaw global call escalation and resolution within client SLAs
- Troubleshot bespoke audio/visual playback software and supported onsite networking/hardware issues
Technical Support Coordinator
Imagesound Group | January 2021 - July 2022
- Managed global client queue using bespoke ticketing software
- Resolved technical issues with AV software within client SLAs
- Served as point of contact for Level 1 and Level 2 escalations
- Represented Technical/Service department in client-facing meetings
Advanced Repair Agent / Operations Agent
Geek Squad | April 2018 - May 2019
- Performed hardware repair and tuning on PC and Mac devices, exceeding client expectations
- Provided training and support for Apple ecosystem (iOS, macOS, tvOS, WatchOS)
- Team lead and escalation point for all Apple-related software and hardware issues
- Recognized for taking initiative to fix issues beyond original scope
Interests
Self-Hosting & Infrastructure
Managing my own VPS, deploying containerized services, and orchestrating infrastructure with reverse proxy for publicly accessible sites and internal services.
Digital Forensics & Security
Certified in digital forensics fundamentals, interested in security best practices.
Automation & Problem-Solving
Writing Python tools for audio channel assignment, job monitoring, and subscription management
Get In Touch
I'm always open to discussing new opportunities, collaborations, or just chatting about tech!